![]() ![]() Although in some cases (like wanting free phones) this still holds true, some things have changed. If you canceled, there were plenty of more people coming in the door to get service they didn’t need you. Older readers may remember a time when the phone company didn’t care if you were a customer or not. Whether you’re calling the AT&T retention department or some other company that you do business with, these tips will come in handy. In this article, I’m going to tell you how to talk to retention departments and get the best deal possible, keeping in mind that they have incentives to keep you as a customer. ![]() ![]() If you call AT&T in a heated mood and demand to have your account canceled, your call will quickly be routed to a retention specialist whose job it is to calm you down, move you back to being satisfied with their services, and keep you as a customer.
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